Terms of Service
Welcome to Your Psychologist. These Terms of Service outline the terms and conditions governing psychological consultation services provided by Franco Greco, as well as the use of this website.
Practice: 386 Glen Huntly Road, Elsternwick VIC 3185 • ABN: 84 921 734 682
Emergency & Immediate Crisis Support
Your Psychologist is an outpatient clinical psychological practice and is not an emergency or crisis response service. If you or someone you know is in immediate danger or experiencing an acute mental health crisis, please do not rely on this website or booking requests. Instead, immediately contact:
1Services Overview
Franco Greco provides clinical and counselling psychological services, including Schema Therapy, Gottman Method Couples Therapy, EMDR trauma processing, CBT, and individual/family consultations.
Services are offered via in-person consultations at 386 Glen Huntly Road, Elsternwick VIC 3185, or via Telehealth (video consultation) Australia-wide.
2Appointments & Booking Requests
- Submitting a booking request via our website form does not constitute a confirmed appointment until confirmed by the practice.
- Standard consultation sessions run for 50 minutes.
- Clients are requested to arrive 5 minutes prior to their scheduled time (or log into Telehealth link promptly).
3Fee Schedule & Medicare Rebates
$260
Medicare Rebate: $149.05 with valid GP MHCP
$270
No Medicare rebate applicable
$275
No Medicare rebate applicable
- Full payment is due on the day of service unless prior arrangements have been made.
- To claim Medicare rebates of $149.05 per session (up to 10 sessions per calendar year), a valid GP Mental Health Treatment Plan (MHCP) must be provided prior to or at your session.
- Private health insurance rebates may apply depending on your level of cover — check with your fund.
4Cancellation & Rescheduling Policy
When an appointment is booked, that time is reserved exclusively for you. If you need to cancel or reschedule, we request notice as early as possible so the time can be offered to another client.
- Cancellations with more than 48 hours notice incur no fee.
- Cancellations between 24 and 48 hours notice may incur a 50% cancellation fee.
- Cancellations with less than 24 hours notice or non-attendance (no-show) incur the full session fee.
- Please note: Medicare and private health funds do not provide rebates for cancelled sessions or non-attendance fees.
5Telehealth Consultations
Telehealth consultations are conducted using secure, Australian privacy-compliant video conferencing tools. By choosing Telehealth, clients agree to:
- Ensure they are in a private, quiet space free from distraction for the duration of the session.
- Provide a reliable internet connection and device with functioning audio/video.
- Confirm their physical location at the beginning of each session for safety protocols.
6Intellectual Property & Website Content
All materials, articles, video guides, podcast audio, and framework concepts published on this website remain the intellectual property of Franco Greco / Your Psychologist. Content is provided for educational and informational purposes only and does not constitute formal psychological diagnosis or professional therapy advice.
7Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising out of these terms or services provided shall be subject to the exclusive jurisdiction of the courts of Victoria.